During your routine quality control checks in a clinic laboratory, you notice that the control value for a glucose test is repeatedly falling outside the acceptable range. According to CLIA regulations and good practice, what is the most appropriate next step to take?
Adjust the acceptable range parameters for the glucose test to include the outlier control values.
Run additional controls to see if the results fall within the acceptable range before taking any further action.
Continue to test patient specimens and mark the control values as exceptions in the records.
Troubleshoot the test system to identify and correct the problem, run new controls, and document all actions taken.