Free AAMA Certified Medical Assistant (CMA) Practice Question

During an office visit, a patient avoids eye contact, has arms crossed, and repeatedly taps their foot. As a medical assistant, what is the most appropriate interpretation of these non-verbal cues?

  • The patient is expressing enthusiasm and eagerness to engage in conversation.

  • The patient is showing signs of aggression and could become confrontational.

  • The patient is likely experiencing anxiety or discomfort and may require reassurance.

  • The patient is exhibiting signs of being in a relaxed and content state of mind.

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AAMA Certified Medical Assistant (CMA) / 
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