As a medical assistant in a large clinic, you are assigned to assist a diverse patient population through their healthcare experience. Which of the following actions best exemplifies serving as an effective patient navigator and advocate, facilitating optimal care?
Scheduling follow-up appointments and coordinating referrals with other healthcare services.
Discussing the possible treatment options with the patient after the physician has made a diagnosis.
Empowering patients by encouraging them to research their symptoms and treatment options online.
Offering pamphlets and resources about health conditions and treatments upon the patient's request.