As a medical assistant in a large clinic, you are assigned to assist a diverse patient population through their healthcare experience. Which of the following actions best exemplifies serving as an effective patient navigator and advocate, facilitating optimal care?
Empowering patients by encouraging them to research their symptoms and treatment options online.
Offering pamphlets and resources about health conditions and treatments upon the patient's request.
Discussing the possible treatment options with the patient after the physician has made a diagnosis.
Scheduling follow-up appointments and coordinating referrals with other healthcare services.