Free AAMA Certified Medical Assistant (CMA) Practice Question

As a medical assistant in a large clinic, you are assigned to assist a diverse patient population through their healthcare experience. Which of the following actions best exemplifies serving as an effective patient navigator and advocate, facilitating optimal care?

  • Offering pamphlets and resources about health conditions and treatments upon the patient's request.

  • Discussing the possible treatment options with the patient after the physician has made a diagnosis.

  • Empowering patients by encouraging them to research their symptoms and treatment options online.

  • Scheduling follow-up appointments and coordinating referrals with other healthcare services.

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AAMA Certified Medical Assistant (CMA) / 
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