Free AAMA Certified Medical Assistant (CMA) Practice Question

A patient's family member calls the clinic, requesting detailed information about the patient's recent medical treatment. What is the BEST first step the medical assistant should take?

  • Consult the healthcare provider involved in the patient's care.

  • Verify whether the patient has authorized the release of medical information to this family member.

  • Provide the requested information to the family member.

  • Check the patient's medical records for notes regarding family access to information.

This question's topic:
AAMA Certified Medical Assistant (CMA) / 
General
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