Free AAMA Certified Medical Assistant (CMA) Practice Question

A medical office has attempted to contact a patient multiple times about an overdue balance without success. The patient has not responded to mailed statements or phone calls, and the account is now 120 days past due. According to best practice, what should the medical office do next?

  • Write off the balance as bad debt immediately without further action

  • Contact the patient's employer to request payment

  • Turn over the account to a collection agency

  • Continue to send monthly statements indefinitely

This question's topic:
AAMA Certified Medical Assistant (CMA) / 
Administrative
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