Free AAMA Certified Medical Assistant (CMA) Practice Question

A medical office has attempted to contact a patient multiple times about an overdue balance without success. The patient has not responded to mailed statements or phone calls, and the account is now 120 days past due. According to best practice, what should the medical office do next?

  • Turn over the account to a collection agency

  • Write off the balance as bad debt immediately without further action

  • Continue to send monthly statements indefinitely

  • Contact the patient's employer to request payment

This question's topic:
AAMA Certified Medical Assistant (CMA) / 
Administrative
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