A medical assistant is conducting end-of-month billing procedures and identifies several claims that have exceeded the typical 45-day period for insurance reimbursement without payment or denial notification. What is the MOST appropriate action for the medical assistant to take?
Wait another week to see if the insurance companies will respond before taking any action.
Send a standard letter to patients informing them of the unpaid claims.
Notify the provider or supervisor about the delayed claims and wait for further instructions.
Contact the insurance companies to inquire about the status of the claims.