Free BCEN Certified Emergency Nurse (CEN) Practice Question

An emergency department patient, visibly upset about the wait time, begins shouting insults at the staff and throwing nearby non-medical objects. What should be the nurse's immediate response?

  • Continue working and address the patient's behavior once the department is less busy.

  • Document the incident and plan to report it during the next staff meeting.

  • Approach the patient alone to calm them down and address their concerns.

  • Immediately alert hospital security and ensure other patients are safe.

This question's topic:
BCEN Certified Emergency Nurse (CEN) / 
Professional Issues
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