Free BCEN Certified Emergency Nurse (CEN) Practice Question

Comparing pre- and post-implementation data on patient wait times is the most effective method to evaluate the new triage protocol's impact. This approach provides quantitative evidence of improvement (or lack thereof) by directly measuring the targeted outcome. While patient satisfaction surveys and staff feedback are valuable, they are more subjective and may not accurately reflect the specific goal of reducing wait times. Observing triage nurses can provide qualitative insights but lacks the comprehensive, measurable data needed for a thorough evaluation of the protocol's effectiveness across all shifts and patient volumes.